Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Sr. Analyst of Omnichannel Data Strategy, Insights & Reporting will provide support with the omnichannel experience strategy using data and analytics. The ideal candidate will have a passion for data-driven, customer-centric and competitive insights, bringing easy-to-use solutions to life. This role entails leveraging data analytics to drive informed decision-making and recommendations that enhance customer experiences across multiple channels. Collaboration with cross-functional teams is essential to align data initiatives with business objectives and continuously improve omnichannel performance.

The ideal candidate possesses a strong background in data analysis, strategic thinking, and project management, with a focus on driving innovation and excellence in omnichannel operations. You must effectively influence and communicate with non-technical audiences using facts and well-reasoned cases.

This position requires strong analytical and operational skills, including the ability to understand and simplify complex systems and processes, and the ability to quickly develop insights to inform a broader strategic roadmap.

Responsibilities include:

• Developing and implementing comprehensive data strategies to optimize omnichannel reporting and insights

• Aligning with business stakeholders and data partners (A&BC) to define objectives, data roadmaps, and deliver results

• Leveraging a combination of digital, program/outreach, and workflow data to tell a story and assess the success of new initiatives

• Monitor and report on key operational metrics and business KPIs on a weekly/monthly basis

Required Qualifications

• 2+ years of experience in analytics, business management, healthcare technology or a related field

• 2+ years of experience and expertise in data mining /query platforms (e.g. SQL, Snowflake, Teradata, Foundry)

• 2+ years of advanced proficiency in Microsoft Office Applications (e.g. Excel, PowerPoint)

• 2+ years of experience with data visualization tools (e.g. Tableau, Power BI, etc.) and reporting development

Preferred Qualifications

• Healthcare background with a strong preference for retail pharmacy experience

• Experience with data visualization tools (e.g. Tableau, Power BI, etc.) and reporting development

• Outstanding communication skills, both verbal and written, with the ability to influence at all levels of the organization

• Strength with prioritization and delivering on multiple concurrent initiatives

• Experience distilling complex analytics and concepts into simple visuals and recommendations for leaders

• Ability to use data & analytics to uncover root causes and drive decision-making through insights

• Travel up to 15% of time, on an as needed basis

Education

Bachelor’s degree or equivalent work experience

Pay Range

The typical pay range for this role is:

$43,700.00 - $107,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 05/27/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.