At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: Process Improvement Professional/ Process Engineer (fixed term contract 18 months)

Location: Poland, remote

Global Operations:

Responsible for delivering excellent services and solutions to customers and business units, Global Operations drives innovation and efficiency while fueling commercial and growth investments.

Job summary:

As a Process Improvement Professional / Process Engineer , you will play a crucial role in ensuring the efficient and effective functioning of Clean Start operations on a global basis by creating and implementing processes that support the lifecycle of Clean Start deals.

Lifecycle elements begin with the inception of a customer opportunity thru to signature on a Statement of Work. Components of the lifecycle include activity routing, tracking of status, field based data collection, aligning solutions to customer needs (across all Iron Mountain lines of business), integrating partner process flows, pricing, generation of Recommendation Reports and Statement of Work documents, language translation and measuring program performance.

The scope of this position requires experience and expertise in process engineering, workflow design, technical automation and creative innovation that transforms end state outcomes.

Your role in our mission:

The Process Improvement Professional /Process Engineer requires the ability to understand existing actions performed by sales, customers, operations and partners who help facilitate execution of Clean Start opportunities. The selected candidate serves to support implementation of processes including training, answering questions and assisting with resolution of technical issues.

• Navigate potential cultural sensitives and organizational barriers associated with global initiatives

• Able to understand actions and activities across a diverse base of users and operators

• Ability to design for speed across highly matrixed process flows and exception paths

• Ability to benchmark, compare and quantify impact of current state/future state changes

• Utilize system integrations for information and data sharing to realize optimization objectives

• Assist with implementation of workflows and processes across different user groups

• Understanding of next best decision logic with multiple option results

• Continually refine defined processes to enhance efficiency and effectiveness

• Collaborates with stakeholders and user groups in design considerations for best practices

Functional Knowledge, Skills, and Competencies:

The Process Improvement Professional /Process Engineer must develop effective and efficient workflows and processes that govern the tasks associated with executing the Clean Start opportunity lifecycle. The job requires complex understanding, in depth analysis, interpretative thinking and the ability to develop innovative strategies. The selected candidate must be capable of overseeing timelines and quality execution associated with deliverable expectations including design, implementation and support.

• Analytical Skills / Strategic thinker

• Time Management: Act with a sense of urgency – “Speed to Act”

• Strong organizational and attention to detail capabilities

• High level of emotional intelligence

• Working independently with minimal supervision

• The job requires a very high level of communication skills (written and verbal)

• Understand the importance/value of the “customer experience” and their influence over that

• Ability to use tracking mechanisms and operate software

• Exceptional at internal and external presentations and speaking\listening

• Knowledge and understanding of IM products and services preferred

• Ability to identify customer needs and convert them to relevant Iron Mountain solutions preferred

Education / Experience:

• Strong business/professional experience, with a focus on operational process

• Bachelor's degree in Business, Project Management, or any related field preferred.

• Computer proficiency (GSuite, AppSheet, SmartSheet, SalesForce, Technical Writing, Dashboard Reporting)

• Multilingual verbal/written preferred, English and one or more; Spanish, French, German, Chinese

Travel Requirements:

• Estimated at 20%

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

#LI-Remote

Category: Project/Program Management Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0073745