Job Location

Warsaw

Job Description

The Identity and Access Management (IAM) organization provides a secure, integrated, efficient, enterprise-wide IAM Services to enable efficient and effective protection of P&G information assets and ensure IT access is aligned with business need. The IAM SailPoint Services SRE among others is responsible for continual improvements of operational activities of SailPoint Services, automation, performance tuning, availability management and knowledge management. This role is also responsible for executing ITIL-based problem and incident management processes for SailPoint IdentityIQ either in an escalation capacity or through managing the activities of Tier 2 Operations Analysts to whom problems or incidents are assigned for troubleshooting and resolution.

Essential Responsibilities:

• Ensure high availability and reliability of SailPoint IIQ across different environments

• Lead response to system outages and incidents with a focus on rapid recovery and minimizing impact

• Perform post-incident reviews to identify root causes and prevent recurrence

• Monitor and optimize SailPoint IIQ's performance

• Ensure SailPoint IIQ meets required security standards and compliances

• Implement best practices in identity governance and administration

• Automate operational tasks for SailPoint IIQ implementation

• Design solutions to assist DevOps, ITOps, and support teams, enhancing software delivery and incident management

• Serve as a knowledge hub within the organization, capable of routing issues to the right teams

• Conduct training sessions and knowledge sharing to improve system understanding and incident response capabilities

• Participate in and supports capacity planning and the development of long-term strategic goals for systems and software in conjunction with leadership team

• Provide input and requirements during process and control design by IAM Service Delivery

• Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, server backups and server hardening

• Develop and provide operational support for full-stack software applications

• Collaborate with development operations staff to monitor and troubleshoot the system infrastructure

• Increase system resilience and serve larger customer volumes with expert-level coding, bulletproof release, and change management skills

• Collect operating system data and report performance metrics to stakeholders

• Manage cloud and database system maintenance, debugging production issues as they arise

Job Qualifications

Technical Competencies and Experience:

• ITIL-based operations problem and incident management experience with some or all of the IAM technologies described in the responsibilities section above. Note that this experience should include managing 3rd party resources and Tier 2 operations staff during normal, day-to-day operations, leading outage response teams to restore service after interruption, execution of operational improvement projects, and testing required to support project execution by IAM Engineering and changes handled through IAM Service Delivery

• Experience managing the activities of geographically distributed team members that include P&G employees, 3rd party service providers, and IAM technologies suppliers using a 24x7 follow-the-sun model

• Deep technical knowledge of key P&G IAM technologies:

• Knowledge in SailPoint IdentityIQ is a must. This includes, but not limited to, the following:

• Knowledge in Java/Beanshell programming language is a must

• Knowledge on application connectors (SAP, SAP Java, Oracle, Directory – AD/ED)

• Familiar with cloud environment (AWS, Azure)

• Deep technical experience on server and database setup and configuration (Windows Server, Red Hat Linux)

• Technical experience in using Service Now ticketing system

• Preferably:

• With ITIL Foundation certificate

• Certifications in SailPoint

• Certifications in cloud technologies (e.g., AWS, Azure, GCP)

• Knowledgeable in other IAM Solutions (e.g., Ping, AD, SAP)

• Knowledgeable in other SailPoint Solutions (e.g., IdentityNow, AI, etc.)

• Relational database experience

• Experience with automation focused on self-healing capability

• Should be passionate about security in general

Qualification Requirements

• A STEM degree with an emphasis on cybersecurity courses from a fully accredited college or university is preferred and/or IAM Services operations or engineering experience requirements are as follows: BS/BE - 5+ years; MS/ME - 2+ years; No STEM degree - 7+ years

• Available to work off hours during the evenings and weekends as required, sometimes with little advanced notice

• Experience in operations support for large implementations

  Kindly be advised that at P&G, employment is exclusively extended on the basis of an "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions.

Job Schedule

Full time

Job Number

R000105363

Job Segmentation

Experienced Professionals (Job Segmentation)

P&G was founded over 180 years ago as a simple soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship.

The insight, innovation and passion of talented teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment. This is a place where you can be proud to work and do something that matters.