Ejecutivo Call Center

Location:

MX

Requisition ID: 14900

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com (https://c212.net/c/link/?t=0&l=en&o=3466342-1&h=1955860405&u=https%3A%2F%2Fwww.igt.com%2F&a=www.igt.com) .

Responsibilidades

Atención de VIA Servicios Comerciales México- Gaming Latinoamérica y Caribe

• Responde llamadas entrantes clientes con terminales de Via Servicios.

• Responde llamadas y correos electrónicos para aclaraciones de pago de productos y contabilidad de sus terminales.

• Realiza solicitud de material para operar las terminales.

• Brinda soporte técnico para diagnosticar y/o solucionar en llamadas de primer contacto.

• Dar seguimiento a solicitudes de clientes a través de llamadas o correo electrónico.

• Responde correos electrónicos y llamadas de para dar servicio a casinos, solicitar licencias de juego, aclaración de jugadas.

• Recibe solicitudes de fallas del casino, solicitudes de acceso por parte de Técnicos para ingreso a casinos.

• Realiza seguimiento a envíos de refacción a casinos.

• Da avisos a técnicos para coordinar atenciones, recibe y registra tiempos de atención y soluciones.

Requisitos

• Experiencia : Minimo 6 meses en servicio al cliente dentro de un centro de llamadas o industria similar comprobable. ( Indispensable).

• Educación : Certificado de preparatoria.

• Conocimientos : Básicos de computadora y paquetería office, excelencia en servicio al cliente, excelente ortografía.

Deseable manejo de SAP y Sales Force.

Habilidades

• Comunicación oral y escrita.

• Sentido de responsabilidad y autogestión.

• Relaciones colaborativas.

• Energía personal.

• Autoliderazgo.

#LI- AH

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .