Job Description

Insight Global is seeking a dynamic and experienced Digital Engagement Specialist to work remote in Canada to enhance overall programs and workflows for the Guest Support Team at one of the top athleisure companies. The ideal candidate will have a strong background in digital guest experience, working with customer experience management platforms and building new reporting dashboards within them. They will be partnering with the Voice of Guest and Insight and Analytics teams to ensure reporting efforts are aligned and division of responsibilities are clear. This role is focused on creating and elevating their social engagement by supporting new initiatives that ensure they are recognized as a leader in digital engagement. The qualified candidate will have the below:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• 2-5 years experience in digital guest experience

• Project management/task management experience -- create a task and a plan to tackle it, is self led

• Experience working with social media management tools such as Sprinklr ( Hootsuite, Brandwatch, Salesforce, Adobe, Microsoft, Khoros, Oracle OR Ipsos Synthesio) to build new reporting dashboards.

• Analytics and Reporting knowledge

• Implements new tags and macros to capture conversation themes and topics.

• Maintains documentation of the team's tagging structure, including current and historical tags.

Conducts ad-hoc insight and reporting requests to provide cross-functional partners with guest insights. - Post secondary degree

• Social media knowledge

• Call center experience.

• Retail experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.