A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.

Medical Information Team Leader with Polish , Czech and English languages

The Medical Information Team Leader is responsible for the overall operational management of specific programs to ensure that client goal and objectives are met. Responsible for managing assigned support staff. Handles routine and escalated phone calls as necessary. Accountable to ensure that production and quality expectations are met per program requirements.

What we offer you:

• 23 days paid holiday per annum.

• EUR 1,50 a day WFH allowance.

• 100% WFH/ Remote.

• Medical Insurance scheme.

• The technical hardware equipment is provided by us.

• Referral program that will allow you to earn extra bonusses.

• Access to a global learning platform for personal and professional development.

• Permanent contract.

Primary Job Responsibilities:

• An understanding of terminology used in reports and documentation and internal Conduent systems.

• Accountable to meet productivity goals for assigned programs.

• Manage campaigns for optimal performance and work with Supervisor to ensure success of programs.

• Ensure that high call quality is maintained and monitored, providing coaching as needed.

• Conduct internal monitoring sessions.

• Monitor daily productivity reports.

• Ensure that daily/weekly statistical project reports are updated, accurate and delivered on time.

• Conduct training for programs as needed.

• Staff assigned programs for optimal performance.

• Handle representative questions and concerns.

• Write and deliver representative evaluations.

• Handle any disciplinary issues.

• Promote high levels of motivation and morale.

• Coach and develop representatives and help them to set up development plans and objectives.

• Manage any payroll issues for representatives.

• Foster participative work environment where the opinions of others are heard.

• Recognize problems and propose solutions and follow through with implementation.

• Perform in a mature and professional manner and lead by example.

• Set and meet realistic deadlines.

• Evaluate the amount of logic incorporated in decisions made.

• Attendance dependability and punctuality.

• Positively embrace change and communicate in a positive manner.

• Act as liaison to IT help desk and facilities department as needed.

• Follow escalation policies.

• Ensure that all company policies and guidelines are adhered to.

• Other duties as assigned.

Qualifications:

• Telemarketing management experience required

• Bilingual capability (Czech and Polish C1/C2 + English B2+)

• Ability to converse to a high standard (both verbally and in writing)

• Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred

• Exceptional client contact experience required.

• Demonstrated leadership, initiative, and professional behavior.

• Excellent verbal and written communication and listening skills.

• Ability to effectively work independently and coordinate team efforts.

• Strong computer and keyboard ability with advanced knowledge in Microsoft Office Suite including Word, Excel and Outlook.

• Proactive and highly motivated.

• Ability to present in a polished and highly articulate manner.

• Well-developed problem analysis and decision-making skills.

• Demonstrated organizational and time management skills with ability to manage programs effectively.

• Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously.

Education:

• College degree of any career, or

• at least 2 years of school for a medical or Pharma degree, or

• 3 years of experience working for a medical industry

And did you know this about Conduent?

• This year we were certified as a Most Loved Workplace®. The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent.

• Our employees choose to build their careers at Conduent:

• More than 25% of our associates have been with us for 5 years or more.

• Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.

• Surveys show that 75% of our associates agree with this; ‘I belong at Conduent’.

Conduent is strongly committed to support employing people with disabilities and being in possession of a certificate of disability will be highly valued when applying for this role. Necessary accommodations will be provided for the successful candidates. Please see our policy below or discuss your needs with the recruiter when contacted.

Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.

Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

En Conduent, valoramos la salud y la seguridad de nuestros asociados, sus familias y nuestra comunidad. Según nuestros protocolos actuales, no exigimos la vacunación contra el COVID para la mayoría de nuestros trabajos en EE. UU., pero es posible que le solicitemos que proporcione su estado de vacunación contra el COVID, cuando lo permita la ley.