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Power Integrations IT Support Manager (APAC) in Penang, Malaysia

IT Support Manager (APAC)

Overview:

Reports into Director, Worldwide IT Support and responsibilities include leading regional IT staff, end user support, network support and provide test development, automation and support for subcontract manufacturing sites.

Responsibilities:

Management Responsibilities:

  • Provide technical expertise and supervise the daily activities of the regional IT staff and vendors.

  • Ensure satisfaction of customers with service offerings honouring SLAs.

  • Manage regional IT projects.

  • Manage IT purchases for the region and worldwide IT Purchase Requisitions and POs.

  • Primary IT escalation manager for business leaders in the region.

  • Supervise problem resolution activities and software upgrades.

  • Assist in IT governance activities including SOX governance, ISO certifications and compliance.

  • Enforce adherence to change control process and other IT processes.

    Regional IT Support

  • Manage end user IT Support activities.

  • Monitors virtual environments including Host systems, Server VMs, Virtual Desktops for upgrades, repairs and proactive software maintenance.

  • Manage Enterprise grade compute, storage, networks and virtualized environments.

  • Monitor all servers both physical and virtual on a daily basis through manual and programmatic methods to identify, diagnose and resolve anomalies.

  • Monitor and enforce software compliance as applicable.

  • Create and maintain comprehensive documentation for all implemented servers and systems for ease of operation, maintenance and identification.

  • Support Windows and Linux systems, business applications, and voice and data communication systems.

  • Other duties as assigned.

    Competencies:

  • Ability to work independently maintaining, monitoring and enforcing server/system policies.

  • Ability to effectively communicate complex ideas to key stakeholders, technical and non-technical employees at all levels of the organization.

  • Strong analytical skills, with the capability to resolve issues in a timely and structured manner.

  • Ability to effectively prioritize and execute tasks within a dynamic environment.

  • Ability to demonstrate creativity in problem solving, ability to think dynamically and outside of standard convention, and adapt quickly to new technical areas.

    Requirements:

  • MS, Electronics Engineering or equivalent or higher;

  • 10+ years’ experience in IT hands-on roles and 5+yrs of IT Management experience.

  • Experienced with Semiconductor R&D support and sub-contracting vendor support.

  • Expert knowledge of Microsoft Active Directory, Group Policy, Exchange, VMware, Windows Server system, RDS, AD Domain services CLI tools, PowerShell, EMC Storage, and Cisco Networking.

  • Windows Server 2008/2012/2016/2019, Microsoft Exchange, IIS, SQL server.

  • VMWare VSphere 7, Microsoft Hyper-V and related management tools.

  • Programming languages: Windows power shell, perl, utilities, and scripting.

  • Experience with Storage Area Network design, installation, and management.

  • Operational experience with enterprise monitoring solutions such as PRTG.

  • Dell VRTX, Cisco UCS, Nutanix and other server technologies.

  • EMC and Dell storage systems

  • Knowledge of delivering Windows core services:

  • AD (including GPO), Exchange, DNS, DHCP, DFS, file and print services in a multiple AD Forest environment running on Windows 2003 through Windows 2019.

  • Other technologies and platforms in use:

  • Palo Alto firewalls

  • Cisco Unified Communications (UC) for VOIP, Video Conferencing and WebEx

  • Commvault or other enterprise grade backup platforms

  • SCCM or other desktop management solutions

  • Ticketing systems such as ServiceNow for tracking issue and problem resolution and change management.

  • Backup and disaster recovery tools.

  • Available for international travel up to 25% of the time.

    Additional Desired Capabilities:

  • Knowledge of English and Mandarin is required for regional IT support.

  • Operational focus on developing and maintaining service delivery processes and procedures to meet qualitative and quantitative service deliver goals in a leadership capacity.

  • Proven ability to develop and improve the IT Service delivery at all layers.

  • Knowledge of industry best practices.

  • Effectively communicate, cooperate and collaborate across both organization and our vendors

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