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Position Overview​

• Technical Support Engineer providing both remote and onsite technical support of systems and components within the Offshore wind turbine.

• Siemens is currently seeking an additional member for our dedicated Technical Support ( L1 ) team providing both remote and onsite technical support for systems and components within the Offshore turbine platform

• Relocation will not be offered for this role.

Essential Duties & Responsibilities:

• Advanced troubleshooting of direct drive wind turbine through the analysis of remote data

• Guiding site technicians through non destructive testing and troubleshooting through the telephone, video calls, or augmented reality technology

• Attend phone calls from sites and respond to technical query by listening carefully and providing step by step guidance in troubleshooting of turbines

• Help sites, commissioning team, spares and supplies team and after market team with parts identification, specifications and finding alternate parts to enable reducing turbine downtime

• Respond to cases in various case management systems like Salesforce, MORS, Windhub, and JIRA on first come first serve basis unless it is a turbine down

• Help training team by providing technical guidance and conducting training session as and when needed, conduct customer visits to remote operations center

• Ensure response time of less than 48 hours and case completion/escalation within 5 days

• Help commissioning team with all technical issues during the commissioning and handing over of turbines from project to operations phase

• P resent and explain technical issues to a wide variety of people in a clear manner

• Help documentation team for creating draft documents by providing technical/quality/safety inputs

• Help Quality, Environment, Health and Safety team to conduct Rapid risk assessment, create and disseminate quality documents and bulletins as and when needed

• Asses and quantify failure trends and material consumption through the use of data analytics

• You will work in a flexible shift pattern to provide 7-day cover.

• Should be extremely organized with respect to documentation and should be able to access the same asap.

• Willing to travel up to 25% of the time and work hands on in the turbine at height of 70 meters or more , as and when necessary

• Requires great verbal and written communication skills, customer service driven, professional and positive attitude all the time

• Need to undergo and pass fitness test, basic climb, rescue , CPR, classroom and hands-on training at training center and site/s and others as per the Offshore platform requirements.

  Required Knowledge/ Skills, Education :

• Bachelor’s degree in Engineering OR Associate Engineering degree with at least 8 years hands on work experience in wind turbine trouble-shooting or major component change outs OR Diploma with at least 10 years hands on experience in wind turbine trouble shooting or major component changeouts

• Preference for bilingual English ( Mandatory ) and Spanish ( Desirable )

• Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

#SeniorLevel

Preferred Knowledge/Skills, Education, and Experience

• Bachelor’s degree in Engineering OR Associate Engineering degree with at least 8 years hands on work experience in wind turbine trouble-shooting

• Expertise in advanced troubleshooting of direct drive wind turbine through the analysis of remote data

  To learn more about Siemens Gamesa, check out these videos:

  Empowering our people

  https://www.siemensgamesa.com/sustainability/employees

  How do you imagine the future?

  https://youtu.be/12Sm678tjuY

Equal Employment Opportunity Statement 

Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.  

EEO is the Law 

Applicants and employees are protected under Federal law from discrimination. To learn more,  click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .   

Pay Transparency Non-Discrimination Provision 

Siemens Gamesa Renewable Energy follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,  click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .   

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Employee Benefits  

To learn more about our benefits, click here . (https://www.siemensgamesa.com/en-int/-/media/siemensgamesa/downloads/en/career/usa-employee-summary-benefits.pdf)

Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.

We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.

With a worldwide installed capacity of 124 GW, Siemens Gamesa Renewable Energy has a presence in more than 100 countries and a team of 27,000 people worldwide. Its end-to-end value chain presence encompasses onshore and offshores wind turbines design, manufacturing, installation as well as cutting-edge service solutions. The global headquarters and legal domicile of the company is located in Zamudio, Spain. The company is listed on the Spanish Stock Exchange.

Siemens Gamesa Renewable Energy is a global organisation and it recognizes that its employees represent a large variety of cultures, ethnicities, beliefs and languages. This wealth of diversity is what makes Siemens Gamesa Renewable Energy more innovative, creative, sensitive and committed to society. Our diversity is what makes us who we are, and we are immensely proud of that. Siemens Gamesa Renewable Energy believes that we all have the right to be treated with dignity and respect in the workplace regardless of our race, nationality, ethnicity, religion, beliefs, sex, sexual orientation, gender, circumstances of pregnancy or parental leave, age, disability or marital status. We seek to promote respect for the law, equality and inclusion for our employees in order to ensure that there is no discrimination by reason of race, gender, marital status, ideology, political opinions, nationality, religion or any other personal, physical or social condition. Siemens Gamesa Renewable Energy offers a truly flexible and inspiring place to work, with a global presence and a commitment to providing a working environment in which every employee can develop their potential and maximize their contribution.