Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud.

As a CSAM, you are the primary delivery lead and a partner for our more strategic customers. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

As a CSAM you will recognise opportunities to improve your customers experience and help solve their problems utilising Microsoft solutions.

We are seeking an experienced and motivated person to be the next CSAM, where we empower our customers to deliver world class solutions using the best Microsoft has to offer.

About You:

Strong relationship management skills are essential as the CSAM role requires orchestration across multiple internal teams to drive the best outcomes across a range of customer.

You can understand and identify high level strategic business requirements whilst keeping across daily operational obligations to ensure all customers achieve value from their Microsoft investment,

Ability to accelerate time to value by managing resources, influencing direction, and escalating technical blockers, following through until resolved or workaround is implemented.

A Growth Mindset approach to learning and stretching yourself outside your comfort zone, with an interest in expanding your technical and project delivery knowledge.

Innovation is a core focus area at Microsoft, and the CSAM role is no exception, utilising relationship, technical, and customer knowledge to develop innovative solutions to our customer.

Responsibilities

Driving customer cloud adoption and customer success is the prevailing business priority

• Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud.

• Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage

• Creating customer value by accelerating cloud consumption/usage, supportability

• Improving the customer experience with technical intensity and actioning customer feedback

• Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantage

Qualifications

Required/Minimum Qualifications

· Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND A few years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

o OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND proven years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

o OR equivalent experience.

·Swedish and English

Additional or Preferred Qualifications

· Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND Several years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

o OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND a few years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

o OR equivalent experience.

· A few years of relevant work experience within customer industry.

· Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

· Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

· Project Management Institute (PMI) or equivalent Project Management certification.

· Prosci or equivalent certification.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .