Job Description

In this support and consulting role as a member of the Support organization, your focus is to deliver post-sales product functional support to the Oracle customer base, provide functional expertise and analysis on technical support service requests (SRs), assist other support analysts with functional issues, and serve as an advocate for customer needs. As a primary point of contact for customers, you are responsible for understanding, diagnosing, and replicating customer issues, identifying and creating bugs for the Development team, managing and progressing SRs to resolution, and communicating status and progress both internally and to customers.

You are expected to be a leading contributor individually and as a team member, and provide direction and mentoring to others. Work is non-routine and can be very complex, involving the application of advanced technical/business skills in your areas of specialization.

This position requires at least seven years’ experience with Oracle FCCS and/or HFM and professional/ technical support experience. A BS in Computer Science, IT, or equivalent with 3.0 GPA and a solid understanding of Oracle FCCS and/or HFM applications at a functional and technical level. Accounting skills include preparing and examining financial records and ensuring accuracy, and understanding some or all of these specific accounting responsibilities:

• Income and expenditure accounts

• Close and Reconciliation processes

• Consolidation, Eliminations/Disposals

• Ownership

• Journals

Career Level - IC4

Responsibilities

As a Principal Support Engineer responsibilities include consulting and assisting to resolve post-sales SRs via phone and electronic means, as well as answering technical questions regarding the functional aspects of Oracle Financial Close and Consolidation Cloud and Hyperion Financial Management on-premise products. Serve as the primary point of contact for customers, with responsibility to facilitate customer relationships with Support and provide advice and assistance to customers and internal Oracle employees on diverse customer situations, with functional expertise in Oracle Cloud and On-premise financial products. The Principal Support Engineer is required to manage their own work, be an effective multi-tasker, and offer strategic technical support to assure the highest level of customer satisfaction. Using automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues is required. You are expected to be an expert member of the technical problem solving/problem avoidance team to address complex, critical customer issues, and to actively participate in continuous learning and training exercises as assigned by management and on your own initiative

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer