Description

Join Our Team as a Customer Service Representative in Chester, NJ!

Are you ready to be part of a dynamic company in Chester, NJ? We're seeking a motivated Customer Service Representative to join our team. At our company, we believe in fostering growth from within, providing you with opportunities to advance in your career. As a Customer Service Representative, you'll directly report to the VP of Customer Service and collaborate closely with our sales department and other teams as necessary. Duties of this Customer Service Representative will include but not be limited to:

Responsibilities:

• Serve as a central point of contact for customer inquiries, ensuring swift resolution of queries and issues by liaising with various departments.

• Reach out to inactive accounts to gauge their needs and evaluate account activity.

• Act as a vocal advocate for assigned customer accounts, ensuring their needs are met and concerns addressed promptly.

• Monitor and report on overall customer satisfaction and identify potential risks.

• Provide comprehensive support to clients and prospects to guarantee their complete satisfaction.

• Execute service campaigns to enhance customer experience.

• Maintain and update customer records and information using Salesforce CRM.

• Ensure seamless flow of sales orders, stepping in when necessary to ensure customer satisfaction.

• Provide assistance to the Marketing & Customer Service team as required.

What You'll Need to Bring:

• Excellent written and verbal communication skills.

• Prior experience with Salesforce CRM preferred but not mandatory.

• A proactive approach to problem-solving and customer advocacy.

• Strong attention to detail and ability to multitask effectively.

This Customer Service Representative position offers a competitive annual salary between $55,000 and $65,000, commensurate with experience. If you're ready to take on this exciting opportunity, apply to this Customer Service Representative position today and become a vital part of our team!

Requirements

• Comprehensive knowledge of customer service

• Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

• Excellent verbal, written, and social communication skills

• Upbeat, positive attitude and an approach to work rooted in professionalism

• Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

• 2+ years of past customer service or relevant experience

• Ability to interact effectively with internal and external partners and clients/customers

• Strong Microsoft Office Suite skills

• Experience with Salesforce CRM only a plus

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .