Job Information
Qualcomm Software Applications Engineer, Staff (Audio) - Qualcomm - Cambridge, UK in Cambridge, United Kingdom
Company:
Qualcomm Technologies International Ltd
Job Area:
Engineering Group, Engineering Group > Software Applications Engineering
General Summary:
Job Area: Voice and Music (Bluetooth Personal Audio)
Location: UK - Cambridge
Job Overview:
Customer facing hands on engineering role in a world leading fabless Semiconductor company developing high end multicore personal audio SoCs.
Work on challenging projects within a highly motivated, diverse and skilled team of Applications Engineers delivering world class support on our industry leading Bluetooth personal audio SoCs.
Engage directly with global Tier 1 customers and Qualcomm regional customer Engineers to accelerate customer project development through to commercial launch and beyond. Work at the cutting edge of personal audio development blending your audio DSP, embedded software and hardware skills to ensure that customers’ technical requirements are fulfilled, and their problems resolved.
Become a key contributing member of an R&D team shaping the future of personal audio. The role proactively enhances the customer experience by contributing to the continual improvement of Qualcomm’s SoCs, Application Development Kits (ADKs), customer facing tools and associated content.
Minimum Qualifications:
Engineering degree or equivalent qualification
Demonstrable audio domain expertise
4+ years relevant technical experience in a customer facing, problem solving based role
Proficient in embedded C programming
Significant experience with embedded systems debugging hardware and software using PC software tools and ancillary instrumentation
Desired attributes:
Demonstrable understanding of underlying concepts of DSP theory
Solid comprehension of specifications, software architecture implementations, source code control and configuration management
Experience in a common scripting language (e.g. Python)
Demonstrable ability to understand issues from system level down to detailed hardware and software components
Exhibits a “can-do” attitude; Takes ownership of problems, works across multi-disciplined teams and drives fixes to conclusion
Diagnostic and analytical skills with a limited amount of technical information
Ability to think outside the box and devise creative workarounds in high pressure situations
Makes technical, program and customer related decisions with little supervision where no obvious process is available
Adapts to changing requirements and learns new skills as required by assigned tasks
Dynamic and outgoing personality with proven customer facing skills and solid business acumen
Excellent interpersonal, written and verbal communication skills
Hands-on experience of enterprise CRM systems (such as Salesforce)
Key Responsibilities
Manage and resolve customer support requests
Establish and maintain position as a main technical resource for key customers
Act as a technical expert to colleagues in the audio domain
Perform offline debugging of customer issues
Take the lead on holding technical calls and live debug sessions with customers
Develop tools, sample code and example applications for customers
Host technical workshops for customers at Qualcomm sites
Visit customer sites at a minimum agreed regular cadence
Provide on-site customer support when required
Deliver real-time technical training to customers
Perform offline reviews of customer designs
Champion the customer in key internal meetings
Foster strong relationships with and deliver technical support to Customer Engineering teams
Contribute to and deliver new feature training to Customer Engineering teams
Work closely with development team colleagues to drive key product issues through to resolution
Be an early adopter of Engineering and Commercial software releases
Proactively contribute to deliverable product content
Develop and deliver product demos
Attend industry conferences and exhibitions, subject to travel restrictions
Support Marketing and Sales colleagues on key customer engagements
Develop at least one Product or Technology specialty with audio domain focus
Proactively contribute to continuing professional development of the team
Stay up to date on relevant industry specifications
Report weekly on operational topics, product issues, customer projects and customer experience feedback
Qualcomm encourages a healthy work-life balance. We now offer flexible options tailored to our employees needs. These include a combination of working from home and at our Cambridge site, as well as flexi-times around a 37 hour week.
We are proud to be a WORK180 endorsed employer, see our range of UK benefits and policies directly at WORK180: Qualcomm – Work180 Endorsed Employer (https://work180.com/en-gb/for-women/employer/qualcomm/benefits)
Excited about this role, but not sure if you meet 100% of the criteria? We would still like to hear from you and would welcome your application.
Minimum Qualifications:
• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
• 2+ years of experience with Programming Language such as C, C++, Java, Python, etc.
• 1+ year of experience with debugging techniques.
Where you will be working:
Cambridge, located in the East of England, 50 miles north of London, is a unique and beautiful city, renowned for its world-class university and the thriving cluster of high technology businesses that have grown up around it. Cambridge is well served by road and rail links, and is within easy distance of the major London airports
What's on Offer
Apart from working in an open, relaxed and collaborative space, you will enjoy:
Salary, stock and performance related bonus
Employee stock purchase scheme
Matching pension scheme
Life, Medical, Income and Travel Insurance
Relocation Assistance (If required)
Enhanced Maternity Leave
Enhanced Paternity Leave
Menopause Support
Education Assistance
Employee Assistance Programme
Voluntary Health Checks
Complimentary Period Products onsite
Global Wellbeing Days
Subsidised gym membership
Bicycle purchase scheme
Employee run clubs, including, running, football, chess, badminton + many more
*References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.
Although this role has some expected minor physical activity, this should not deter otherwise qualified applicants from applying. If you are an individual with a physical or mental disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr_public_article_view&sysparm_article=KB0039028) for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities as part of our ongoing efforts to create an accessible workplace.
Qualcomm is an equal opportunity employer and supports workforce diversity.
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification
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