Job Information
AMETEK INC Field Service Engineer - UK - 1160528600 in Berwyn, Pennsylvania
Field Service Engineer - UK - 1160528600
DESCRIPTION/RESPONSIBILITIES: The Field Service Engineer is responsible for on-site repair or services of Gatan's full product range. Field Service covering SEM/TEM products, to include installations, service, repair and training. This position requires up to 80% travel in the UK. Preference given to those candidates with a strong background in microscopy.
RESPONSIBILITIES: * On-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support for Gatan products. * Ensure repaired systems meet operating specifications, documenting service performed. * Propose design enhancements and improvements. * Read and interpret schematics and electrical diagrams through to the component level. * Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair. * Document work performed in a service report. * Complete billing or warranty documentation as needed. * Troubleshooting applications * Providing customer training
SKILLS AND QUALIFICATIONS: * Familiarity with TEM and SEM applications * Must be able to work with minimal supervision in an isolated environment. * Ability to approach problems with a sense of ownership, enthusiasm and innovation with strong client service attitude. * Ability to work on complex learning and development problems as well as teach highly technical information is essential. * Ability to interface with people at all levels. * Good verbal and written skills in English. * Ability to travel frequently, mainly in the UK with some international travel as needed. * Bachelor Degree in Electronics, Physics, Materials Science or equivalent. * Strong customer service ethos with ability to train /teach technical information to users.
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity